Refund policy

Thank you for choosing KOKO TALLOW for your skincare needs. Due to the nature of our products and our commitment to ensuring the highest standards of hygiene, safety, and product integrity, we maintain a strict No-Return Policy on all skincare items. Please review the details of our policy below:

No Returns, No Exchanges

All sales of skincare products are final. We do not accept returns or exchanges under any circumstances, including but not limited to:

  • Personal preferences or changes of mind.

  • Sensitivities, allergic reactions, or skin irritations.

  • Product dissatisfaction.

  • Incorrect purchases or ordering errors.

Damaged or Defective Products

If you receive a product that is damaged during transit or defective upon arrival, please contact our customer service team at kokotallow@gmail.com within 48 hours of delivery. Please provide your order number, photos of the damaged or defective item, and a detailed description of the issue. We will assess the situation and may, at our sole discretion, offer a replacement or store credit.

Quality Assurance

We take pride in formulating high-quality, natural skincare products. To ensure product efficacy and safety, we encourage customers to:

  • Read ingredient lists carefully before purchasing to check for potential allergens.

  • Conduct a patch test before using any new product.

  • Store products according to the provided instructions to maintain freshness and effectiveness.

By completing a purchase with KOKO TALLOW, you acknowledge and agree to this No-Return Policy. If you have any questions or concerns, please reach out to our support team at kokotallow@gmail.com.

Thank you for your understanding and support!